FAQs

Orders

  • To place an order, simply navigate through our listings, add the item to your cart, fill out your details and place the order with your choice of payment methods.
  • Currently, we are an online-only store. Stay tuned for potential future retail locations.
  • You can reach our customer service team via email at info@rizvihouse.com or our phone number +61 451 065 234, Monday - Saturday, 9 AM to 5 PM AEST.
  • We accept payment methods such as Visa, MasterCard, American Express, Afterpay, and PayPal only. For cash on delivery, contact our customer service team (applicable to Victoria only).
  • If you need to change or cancel your order, please contact us on +61 451 065 234 as soon as possible. We will be able to assist you if the order has not yet been shipped.

Shipping

  • Orders are processed within 1-2 business days.
  • We offer standard for all our orders. However, expedited shipping options could be arranged as per your request.
  • Shipping rates are calculated based on the weight of your order and your location.
  • Once your order is shipped, you will be notified with a tracking number via your opted email.
  • Shipment is done in Australia only.


Returns

  • At Rizvi House, we understand that certain circumstances can encourage you to reevaluate your purchase decision.
  • For returns approval, due to the nature of the product, item(s) need to be returned within 7 days of receiving it.
  • The product should be unopened, unused and still in resalable condition. Original tags should still be attached (if any).
  • In case of any damaged items received, customers are able to reach out to us for replacing or refund. Provided sufficient information is provided and that it has been authorised.
  • To initiate a return, contact our customer service team at info@rizvihouse.com. We will then authorize the return and provide further instructions.
  • Once we receive and assessed your return, we will process your refund to your original method of payment within 5 - 7 business days

Privacy

  • At Rizvi House, we are committed to protecting your privacy ensuring safe and seamless customer experience for our products.
  • We collect your information such as your name, contact number, email address, shipping address, and payment details.
  • We collect information about how you interact with our website, including your browser type, IP address and your visiting history.
  • We use your personal information to fulfill and ship your orders, process payments, and contact you for your order.
  • We use information to understand how our website is used and to improve our customer service experience to ensure you get the value in exchange for your time and purchase.
  • With your consent, we may send you promotional emails, special offers and other updates about your products.
  • We may share your information with third-party providers who assist us with order fulfillment, payment processing, and website analytics.
  • We may disclose your information if required by law or in response to legal requests.