Shipping Policy

At Rizvi House, we aim to deliver your fragrances quickly, safely, and reliably. This Shipping Policy outlines how we process, handle, and deliver your orders.

Processing Time

  • Orders are processed within 1–2 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods & Delivery Times

  • Standard Shipping (Australia-wide): 3–7 business days.

  • Express Shipping (Australia-wide): 1–3 business days.

  • International Shipping: 7–14 business days, depending on the destination and local customs clearance.

Please note: Delivery times are estimates and may vary due to courier delays, customs inspections, or unforeseen circumstances.

Shipping Costs

  • Shipping costs are calculated at checkout based on your location and selected delivery method.

  • Free standard shipping may be offered on promotional campaigns or orders above a certain value (when applicable).

Order Tracking

Once your order has been dispatched, you will receive an email with a tracking number so you can follow your parcel’s journey.

Customs & Duties (International Orders)

For international deliveries, customs duties and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer. Rizvi House is not responsible for any delays caused by customs processes.

Lost or Delayed Parcels

We work closely with our courier partners to ensure safe and timely deliveries. However, Rizvi House is not liable for delays, loss, or theft of parcels once they have been dispatched and are in the hands of the courier.

Contact Us

For any shipping-related questions, please contact:

Rizvi House of Fragrance
Email: shipping@rizvihouse.com
Phone: +61 400 123 456
Address: XYZ Street, Sydney, Australia